We investigate liability claims with our own adjusters throughout the UK, and in Europe as our clients require.

All services are provided through our hub office in Chelmsford which is our central point of contact. All claims are controlled and handled here on a day to day basis by the directors and management team, who monitor both technical quality and service compliance.

To ensure greater focus and the application of the correct expertise, liability claims where bodily injury and associated losses have resulted are handled by TLN Casualty for which John Heaney is responsible: Richard Little is responsible for TLN Special Risks which deals with liability claims where property damage and/or financial losses have resulted.

Most of our services are charged on the basis of hourly rates, which we will agree with you. We believe this is the most transparent and effective method of charging. There are no "hidden extras".

We undertake some basic claims investigation work for fixed fees, and there are a variety of options for special projects which we will be happy to discuss.

Tailored to client need our services include:

  • Individual case handling/investigation
  • Major multi-part claims
  • Desk top review and handling
  • Audits
  • Recoveries
  • Full claims / risk management programmes
  • Liability risk surveys
  • Litigation support

We do not pretend that in every case we have the resources to do everything ourselves: indeed we believe the client is often ill served by a "one size fits all" approach. We are therefore happy to work in partnership with other service providers, with each party contributing expertise in their own field to provide an overall solution to a particular client need.

We have established working relationships with a variety of other professional service providers, including claims management organizations, solicitors and legal costs negotiators. We also have formal relationships with a number of independent, experienced individuals at various locations in the UK who can undertake local investigations for us as required, to compliment our own coverage.

We have extensive experience across a wide variety of trade sectors including:

  • Hotels and Leisure
  • Retail and Distribution
  • Nursing and Residential Care
  • Construction
  • Engineering
  • Chemical and Pharmaceutical
  • Cleaning
  • Equine
  • Food Manufacturing
  • Public and Local Authorities
  • Transport
  • Support Services
  • Banking and Financial
  • Security and Guarding
  • Fire Protection
  • Firework Displays

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